Kohler
Reviews and Complaints
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Verified ReviewerHorrible product quality and customer service
Such a horrible experience we had with the Kohler. We got its products in 5 of our washroom, where none of them is working properly.
The washroom has not been used even once, and we are facing difficult right from the first day. We even complained to the customer service where they gave us 3 days time to fix it. The representative couldn't do anything, and we had to complain about the second time. The second time also we were asked to wait for 3 working days.
God alone knows what will happen now. We have been waiting for the services for a month now and still there is no response. They are stalling the matter despite our many complaints.
This was the worst customer experience we ever had. I wouldn't recommend the product to anyone.
Preferred solution: Full refund
User's recommendation: Never buy the products. It simply doesn't work and the customer service is horrible
Toilet water fill won't stop running
Kitchen sink
User's recommendation: Don’t buy
Warrantee
Services request
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHealth faucet CP flange size not suiting
Preferred solution: Deliver product or service ordered
User's recommendation: How to proceed with replacement of Flanges supplied by you along with Angle Valves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nagpur, MaharashtraComplaint of sink tap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saukville, WisconsinBlack came off facet handle
My wife and I purchased the black Kohler graze kitchen faucet 22062. My wife and I live alone we are both 73.
We rarely use most of everything in our house. My wife doesnt cook and we usually go out to dinner. We have no children and we are both careful and meticulous. my wife is careful not to use harsh chemicals, but simple soap and water.
My wife recently noticed that along the edge of the handle of the black head totally come off, and some bronze color was showing through. We were mediately upset that we were talked into the black and felt we shouldve gotten the stainless. Kohler told us not to worry they were sending us the handle, which is easy to take off. The handle would not come off.
Kohler told us well at the factory. They mustve put it on too hard to hire a plumber. I havent used a plumber in over 20 years because Im good with my hands and no plumber has been in this house and why do I need to hire one now. I carefully tried to get pliers around and pull it off.
I try, tapping it with a hammer I put my vice grips around nothing was working then I got mad. Why do I have to hire a plumber? Kohler shouldve replaced this for us for free. Why are they selling such crap black at over $630.
Now I have a black handle if I actually call a plumber and they cant fix it God knows what that charge will be or in south Florida they damage it!
I told my wife shes never allowed to buy another Kohler product and she agreed. Everything we bought by Frankie lasted over 20 years!
- Our home was full of their products when we bought
- We will never buy another product they make
Preferred solution: Full refund
User's recommendation: Buy Frankie
Since one month my problem is pending
User's recommendation: Pls give good service..we have paid so much and if you don’t get good service than who will put your product.
Home Depot sells your toilets and you can’t get the tank parts when you need them and you can’t identify the parts on line
User's recommendation: Buy a toilet you can get parts for
Letrin basin water leek
Preferred solution: Expert plumber technician required
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequested service of steam bath
Preferred solution: Services of steam bath
User's recommendation: Disappointment
No one called
Bad customer service.
Ur toll free no is not working
Preferred solution: A plumber
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