Tanya G Mbq

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Horrible product quality and customer service

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Kohler - Horrible product quality and customer service

Such a horrible experience we had with the Kohler. We got its products in 5 of our washroom, where none of them is working properly.

The washroom has not been used even once, and we are facing difficult right from the first day. We even complained to the customer service where they gave us 3 days time to fix it. The representative couldn't do anything, and we had to complain about the second time. The second time also we were asked to wait for 3 working days.

God alone knows what will happen now. We have been waiting for the services for a month now and still there is no response. They are stalling the matter despite our many complaints.

This was the worst customer experience we ever had. I wouldn't recommend the product to anyone.

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Loss:
$5000

Preferred solution: Full refund

User's recommendation: Never buy the products. It simply doesn't work and the customer service is horrible

Anonymous
map-marker Middletown, New York

Toilet water fill won't stop running

We were disappointed in this produce. The valve wouldn't shut off which caused the water to run. When I finally spoke to a person. Very nice man. He sent us a new part. Being seniors. 80. We had to get someone in to change the part. We were unhappy.
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Leoda Jxz
map-marker West Bend, Wisconsin

Kitchen sink

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Scratches on sides and stains every time you use the sink we bought the polish from Kohler and was useless the sink is a Farmhouse model
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User's recommendation: Don’t buy

Anonymous
map-marker San Ramon, California

Warrantee

There was never a problem with your company or your representives. You guys are great. I have no idea how I got conected to this site "Pissed consumer". I can assure you I am not a pissed consumer. I had a life time warrantee on my Kohler shower head and you guys set me up with a replacement. In the process the only problem was my inability to send a photo in so you guys could find the right replacement part for me. I went to Home Depot and very nice clerk helped get the photo in. the rest is history. I'm a very happy customer and I love the Kholer Compay.
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Anonymous
map-marker Faridabad, Haryana

Services request

Not able to lodge complaint.No one is picking telephone in customer care.Please.let me know number where to complaint.
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DSVSSSN RAMABHADRA R

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Health faucet CP flange size not suiting

Kohler - Health faucet CP flange size not suiting
We have procured 07 Nos. Complimentary Angle Valves (Product code: 80158IN-9-AF) vide your Invoice No.T110********, Dt.02.12.23. As per our site requirement, we need 2'' Flange for the Angle Valve but we have received 1 1/2'' Flange along with Angle Valve. Please advise us how proceed with replacement of 07 Nos. Flanges. Please view the matter as most urgent. - Regards DSVSSSN.R.RAJU 900025****
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Preferred solution: Deliver product or service ordered

User's recommendation: How to proceed with replacement of Flanges supplied by you along with Angle Valves

Shenique Yvo

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Verified Reviewer
| map-marker Nagpur, Maharashtra

Complaint of sink tap

Kohler - Complaint of sink tap
As the upper portion of my kitchen tap has broken it is unable to use and not able to fix it,as the tap is damaged this is leading to loss of water
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Grant K

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Verified Reviewer
| map-marker Saukville, Wisconsin

Black came off facet handle

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My wife and I purchased the black Kohler graze kitchen faucet 22062. My wife and I live alone we are both 73.

We rarely use most of everything in our house. My wife doesnt cook and we usually go out to dinner. We have no children and we are both careful and meticulous. my wife is careful not to use harsh chemicals, but simple soap and water.

My wife recently noticed that along the edge of the handle of the black head totally come off, and some bronze color was showing through. We were mediately upset that we were talked into the black and felt we shouldve gotten the stainless. Kohler told us not to worry they were sending us the handle, which is easy to take off. The handle would not come off.

Kohler told us well at the factory. They mustve put it on too hard to hire a plumber. I havent used a plumber in over 20 years because Im good with my hands and no plumber has been in this house and why do I need to hire one now. I carefully tried to get pliers around and pull it off.

I try, tapping it with a hammer I put my vice grips around nothing was working then I got mad. Why do I have to hire a plumber? Kohler shouldve replaced this for us for free. Why are they selling such crap black at over $630.

Now I have a black handle if I actually call a plumber and they cant fix it God knows what that charge will be or in south Florida they damage it!

I told my wife shes never allowed to buy another Kohler product and she agreed. Everything we bought by Frankie lasted over 20 years!

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Loss:
$630
Pros:
  • Our home was full of their products when we bought
Cons:
  • We will never buy another product they make

Preferred solution: Full refund

User's recommendation: Buy Frankie

Dracen Qnt
map-marker Delhi, National Capital Territory Of Delhi

Since one month my problem is pending

I have been chasing for my steam problem and its been more than a month now.They are giving excuse of not availability of parts.
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User's recommendation: Pls give good service..we have paid so much and if you don’t get good service than who will put your product.

Anonymous
map-marker Whitefish, Montana

Home Depot sells your toilets and you can’t get the tank parts when you need them and you can’t identify the parts on line

The tank parts got broken in tanks because the helper I had didnt know the difference between lefty losey or rightyy righty if would build a stop in the tank it would stop everything from turning Ive got a600.00 toilet I cant buy parts for and you cant match them up because no one but Kohler can give you answers
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User's recommendation: Buy a toilet you can get parts for

Sareddy R

Letrin basin water leek

Letrine basin wall mounted PERCHAGED but water leakage is past one month to happen so send expert plumber required
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Preferred solution: Expert plumber technician required

Raj Kumar A Iyv

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Verified Reviewer

Requested service of steam bath

no one is responded to my calls May I request to appoint a technician to look into the equipment and o the needful
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Preferred solution: Services of steam bath

User's recommendation: Disappointment

Anonymous
map-marker Bengaluru, Karnataka

No one called

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wanted to enquire about a product we were interested in but no one called and wekept waiting to hear from your end. spoilt our afternoon.
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Anonymous
map-marker Faridabad, Haryana

Bad customer service.

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We have been trying to contact Kohler. But the customer care number provided on the site is not available. I request you to resolve our issue as soon as possible.
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Vandana aggarwal A
map-marker Amritsar Ii, Punjab

Ur toll free no is not working

Kohler - Ur toll free no is not working
Kohler - Ur toll free no is not working - Image 2
My toilet seat has been broken.nobody is picking up the ph.ur toll free no is also not working.I need a person to fix my seat.
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Preferred solution: A plumber