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We bought a new kohler cimarron toilet. Installed it on our nice new bathroom floor.

It seemed to be ok for several days. Went on holiday, came home to a wrecked floor and vanity due to water soaking into side of vanity and under our new tiled floor. Toilet had two cracks in the underside where the water flows thru it, right under the bowl but not visible in the bowl. The cracks had been painted with some kind of white sealant so it is obvious that someone at kohler knew they were there and tried to cover them up, yet kohler put this product in a store for sale.

Kohler at this point are playing *** games in an effort to dismiss our claim for compensation. The initial online contact asked us for numbers etc. from the toilet and for copies of our receipts then waited until we told them we had returned the toilet to the store (we need a toilet!) to say they wanted it sent to them for inspection. This should have been the first thing we were told.

It is a very convenient excuse to ignore our claim. We emailed back and forth a few times then the online contact decided to just ignore us. We had to make a complaint through the BBB to get their attention. Now they are looking into the claim but asking the same questions for the third time and acting as if this leaky toilet is our fault.

No customer service, no concern for the damage they caused, absolutely no decency of any kind and a poor product. This is the first and definitely the last time a kohler product will be in our home.

Monetary Loss: $1500.

Location: Calgary, Alberta

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Guest

Kohler had a great reputation at one time...their customer service sucks...Take no responsibility for defective products...Will never use them again....and are sharing our experience with everyone I know..

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