Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
3 comments

I purchased a new Kohler marine generator and a three year old unit showed up that was stuff full of broken parts and would not run out of the box. I was told that I had purchased a "new" generator but not a "new new" generator and therefore it had been sitting in their inventory for so long the warranty had expired.

A Kohler factory tech called my mechanic and told him how to fix the known factory defect which involved a plugged pressure switch. Then Kohler had the nerve to state that by following the directions of the factory tech we were not following the warranty process!!

After seven months the generator is still not working. Everyone that I have dealt with at Kohler had been extremely dishonest and had a bad attitude.

Product or Service Mentioned: Kohler Generator.

Reason of review: Damaged or defective.

Monetary Loss: $11000.

Preferred solution: Full refund.

I didn't like: Fraud, Lies, Bad attitude.

Company wrote 0 private or public responses to the review from Jul 16, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Colleyville, Texas, United States #1199127

Only trash works for Kohler. You work for kohler?

Anonymous
Colleyville, Texas, United States #1199126

Situation has gotten worse. Now kohler is refusing to do warranty work.

Anonymous
Branson, Missouri, United States #1186509

So when were you fired from Kohler for being a worthless employee?

You May Also Like