Kohler
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Kohler Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohler has 2.7 star rating based on 160 customer reviews. Consumers are mostly neutral.
70% of users would likely recommend Kohler to a friend or colleague.
- Rating Distribution
Pros: Good quality and appearance, Great product and service, Hassle free replacement parts.
Cons: Poor quality, No customer service, Customer service is not friendly willing to help.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kohler has 2.7 star rating based on 160 customer reviews. Consumers are mostly neutral.
70% of users would likely recommend Kohler to a friend or colleague.
- Rating Distribution
Pros: Good quality and appearance, Great product and service, Hassle free replacement parts.
Cons: Poor quality, No customer service, Customer service is not friendly willing to help.Recent recommendations regarding this business are as follows: "Don't buy KOHLER go with Moen", "Pls give good service.we have paid so much and if you don’t get good service than who will put your product.", "Happy to say my son is building a new home and has all Kohler plumbing fixtures.", "Delta Moen brizo", "First get in touch with Kohler service then buy from the dealer.".
Most users want Kohler to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Kohler Reviews
"New order"
I wanted to compliment one of your sales women , she was so informative and helpful above and beyond . I forgot her name but I am sure you can find who she is...
"Will be 8 months and still haven't received order"
Update: it will be 8 months in May and I have not received the rest of my order. What a sham...DO NOT DO BUSINESS WITH KOHLER!!! LIARS! On September 1st I...
Washington, District Of Columbia
Will be 8 months and still haven't received order
Update: it will be 8 months in May and I have not received the rest of my order. What a sham...DO NOT DO BUSINESS WITH KOHLER!!!
LIARS!
On September 1st I placed a large order to remodel master bathroom. I decided to go with my 2nd favorite finish because I was told titanium would take longer to receive and I wanted my bathroom done before Christmas. Jan 1st will be 4 months and I have not received the most important pieces, valve trim or bath filler. After numerous complaints, I got a call they would send me temporary open box pieces so I could have a functional bathroom until my pieces arrive.
They even sent a small gift. Sadly, my contractor came out to my house to install the day before Christmas Eve and nothing fits or pieces are missing. So now I've incurred expenses on pieces that do not fit.
Called the store and they don't have it either. I'm having a blue Christmas thanks to Kohler!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Confidant Debacle
We purchased a Grasshopper 3000 series for our growing lawn care business. Mowervwas in ship 16 times for exact same engine issues.
Mowing wide open, engine backfires and begins to die. Hurry and get on trailer if possible because it stops running in seconds andvwill not start back up. We lost a huge amount of clients. Our new Grasshopper never noted linger than a week at a time then back in shop for two to three weeks!
No one could figure out why the engine would fo this. Kohler sent specialists rebuild engine twice ground up. Never solved thr issue. Now dealer treated us like gum on his shoe because he was sick of the mower issues, which is an issue in it self.
Kohler knew that enginecwa junk and an issue. THEY STOPPED MANUFACTURUNG IT THAT YEAR AFYER JOHN DEERE ANNOYNCED NEVER PUTTING KOHLER ENGINES ON THEIR MACHINES AGAIN...GUESS WHY? Kohler , we are small only buy one or two mowers each purchase.
We don't matter, so let John Deers actions speak for us as well. .It's not that you made junk engine, it's how you handled what it caused and how it affected your customers business ...We learned the very hard way...Kohler is not honest and their word means nothing...Kawasaki or Vanguard engines only!
- Warranty is only words leave you hanging for months on end
Preferred solution: Apology
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Verified Reviewer
Resolved: Your number FAILS repeatedly.
Preferred solution: INSTRUCTIONS ON HOW TO ATTACH SEAT TO TOILET IN ENGLISH. Although you don't give instructions in ANY language,
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Verified Reviewer |
Asbury Park, New Jersey
New order
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Verified Reviewer |
Fairfield, California
Defective Faucet & No Help From Kohler
- Looks nice in the box
- Major problems with leaks and damage
Preferred solution: Full refund
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Island City, New York
Faucet and controller leaking
User's recommendation: Call Weekdays
Part number needed
Preferred solution: Replacement part number
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Delhi, Delhi
Defect in the product Vive not resolved even in 4 months
After the 1st day usage, three defects observed in my bathroom for Kohler's products. I have only one single bathroom-cum-toilet.
Defect-1) the Critical Design Defect impacting the health hygiene shared with Kohler team in India in October 2023.
It was regarding Kohler Vive wallhug WC rimless model. Also the rectangular pneumatic flush button plate is a defective product.Considering its health impact, Kohler was requested to discontinue this particular model immediately. Kohler India has replaced it with its Presquile model but the height of WC is now reduced by 1.5 inches. But the Kohler India in its customer unfriendly response dated Feb 3, 2024 to my escalation says "01 WC ( Model : 28780IN-0) was replaced after you have complaint about the design & convenience of usage.
Though it is a personal opinion, however on your request we replaced the WC with model of your choice."
Defect-2) In Jan'24 on inspection by Kohler India's technical associate, it was found that the consistent leakage problem in the WC has been due to the crack noticed in the Cistern tank which is concealed behind the wall tiles. The part number is 26351IN-P-NA . However Kohler India in its arrogant response dated Feb 3, 2024 to my escalation falsely mentions "Please note the damage found on product 26351IN-P-NA is suspected due to some external reason" .
Defect-3) 23975IN-4ND-CP wall mount basin faucet is giving Hot & Cold water in reverse way. Hot towards right and Cold towards left.
On Kohler technical team's goahead, the complete tiling work in the bathroom was performed in October 2023. In fact it was Kohler's senior technical associate who asked my Plumber to reverse the Diverter behind the wall. But the Kohler India in its response dated Feb 3, 2024 to my escalation says "We also observed and guided you 01 Lav faucet wrongly installed by your plumber, with respect to Hot & Cold connections."
Kohler India is not able to understand the impact of corrections for the above defects. Now, designer tiles would have to be broken , standby WC to be installed in a different bathroom .
Kohler India is only looking at excuses and still not admitting its fault.
To resolve and settle the matter Kohler India has to bear all the expenses for setting right its above mentioned defective products installed . It has caused immense stress , inconvenience and disturbance for me and my family. Kohler India needs to refund back the money that I have paid for these defective products including their accessories in October 2023 .
I am highly dissatisfied with Kohler as the company which lacks in Quality and customer care.
The senior management team at Kohler India works like a small business and only try to put blame on their customers. Its sales and service team are irresponsive that establishes Kohler India as a non-agile company which is only sale focussed
- Products are more of show pieces
- Advertised in major media
- Defective designed products
- Bad sales and service
Preferred solution: Full refund
User's recommendation: Not to buy Kohler Vive walhung WC and the rectangular flushbutton plate
Raleigh, North Carolina
Kohler exceeded my expectations.
User's recommendation: Happy to say my son is building a new home and has all Kohler plumbing fixtures.
Stratford, Connecticut
Looking for toilet tank
Gaffney, South Carolina
Missing parts
- Looks nice
- Missing parts
Preferred solution: The tank pzrts for the toilet
Boulder, Colorado
Toilet flooded my bathroom
User's recommendation: Don't buy KOHLER go with Moen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Kitchen faucet
- Good quality and appearance
- Customer service and respect warranty
Preferred solution: Replace the defective part
We had a similar issue with our Kohler kitchen sink faucet and they never did fix it. We ate the entire cost of the faucet and install/removal. Horrible customer service.
Wylie, Texas
I am looking for a specific tub spout.
User's recommendation: Highly recommended!!!
Need a part for faucet
- Reasonable quality parts
- Have no interest whatsoever in helping customers after the sale
Preferred solution: A professional customer service individual that's not afraid to get on the phone and speak to customers about their issues needs and concerns.
User's recommendation: Delta Moen brizo
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Verified Reviewer |
West Sacramento, California
Bad Kohler reps
- Good product
- Very bad service
Preferred solution: reduction in fix it again cost,due to bad or no info from USA bath
User's recommendation: Dont us this company!! USA bath Sacrament ,Ca has very bad customer service
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Further to add to my Original review dated Jan 11, 2024 on the three issues faced since the beginning of installtion of Kohler's products in my one bathroom : 1) Defective badly designed Vive rimless WC is now replaced by Kohler India with Presquile model. Resulting the height of WC now dropped by 1.5 inches to the previously installed WC.
But the arrogant Kohler India is not ready to accept the issue in product design and the fact that it may impact other Kohler customers around the world too. But the Kohler India in its customer unfriendly response dated Feb 3, 2024 to my escalation says "01 WC ( Model : 28780IN-0) was replaced after you have complaint about the design & convenience of usage. Though it is a personal opinion, however on your request we replaced the WC with model of your choice." 2) In Jan'24 on inspection by Kohler India's technical associate, it was found that the consistent leakage problem in the WC has been due to the crack noticed in the Cistern tank which is concealed behind the wall tiles. The part number is 26351IN-P-NA .
However Kohler India in its response dated Feb 3, 2024 to my escalation says "Please note the damage found on product 26351IN-P-NA is suspected due to some external reason" . 3) 23975IN-4ND-CP wall mount basin faucet is giving Hot & Cold water in reverse way. Hot towards right and Cold towards left. On Kohler technical team's goahead, the complete tiling work in the bathroom was performed.
But the Kohler India in its response dated Feb 3, 2024 to my escalation says "We also observed and guided you 01 Lav faucet wrongly installed by your plumber, with respect to Hot & Cold connections." Kohler India is not able to understand the impact of corrections for the above defects. Now, designer tiles would have to be broken , standby WC to be installed in a different bathroom and the inconvenience, disturbance , pain that the entire Kohler engagement has delivered to me so far.