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Bought in August 2017 a $500 toilet (K5626 Toilet / K4433 Bowl) from Ferguson in Ann Arbor MI. It started leaking causing continual re-fill. Called a plumber who fixed it in 5 minutes (but obviously charged for an hour). He said he sees the issue he fixed all the time....
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Company wrote 0 private or public responses to the review from Sep 19.
#1359930
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Need a new screen for a Kohler faucet number R 22476

Could not get through via telephone.
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 17.
#1357748
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Need a new screen for a Kohler faucet number R 22476

Could not get through via telephone.
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 17.
#1357745
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Had a generator system from another manufacturer - no Kohler dealers within 3.5 hours of me. That generator had a serious issue that required parts and labor that mounted to about 80% the cost of a new unit. It was out of warranty by 2 years. I decided to not buy...
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Company wrote 0 public responses to the review from Aug 22.
#1336288
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I purchased 2 toilets from Kohler less than 8 years ago. Both have lost the finish on the inside and look absolutely awful. I won't include a photo as it looks like its in a gas station bathroom. I will never purchase their products again and will return to American...
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Company wrote 0 private or public responses to the review from Aug 14.
#1329793
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Kohler toilet seats costing $40 + are garbage.

Purchased 2 kohler seats within 18 months. All fittings are made of cheap plastic that cracks where it attaches to toilet. Did not purchase kohler again. Kohler name does not necessarily mean quality!
Company wrote 0 private or public responses to the review from Jun 19.
#1283385
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Quality faucets with cheap plastic stoppers that are basically garbage. Installed 3 high quality and priced Kohler faucets on our lavatory basins. After just 1 year the stoppers are worthless pieces of plastic that have deteriorated to the point where replacement is...
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Company wrote 0 private or public responses to the review from Jun 16.
2.9
#1281616
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The Honesty shower valve trim kit is described in their catalog and on the website as "Kohler finishes resist corrosion and tarnish." One would be led to believe the material is METAL which can corrode and tarnish. The material is PLASTIC. Regarding the Honesty shower...
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Company wrote 0 private or public responses to the review from May 05.
1.0
I didn't like
  • No customer service
#1248618
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Kohler - Generator

Generator just installed with rust around weldings of the exhaustion
Company wrote 0 public responses to the review from Apr 24.
1.0
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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#1240118
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Kohler - Won’t stand behind their finish guarantee

Bought two high end faucets Tub and bath They are chrome with gold accents The chrome will not clean up. They tell me it has a PVD finish and to use windex Bottom line is they just say NO I have cheap faucets that are older and look better
Company wrote 0 public responses to the review from Mar 28.
1.0
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1221122
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