Kohler - Rust in Porcelain Sink
Just recently I noticed that our kitchen sink had some rust spots that can be felt when you run your finger over them. Took some photos and contacted Kohler.
They claim something impacted the sink, which I know isn't true. Looking at the sink and the number of spots, it looks like the porcelain is pitted, probably from a poor manufacturing process. We have 4 other of their sinks in the house that have no problem at all. Customer service claims that that does not happen, and that the rust is not their problem, even though there is a "lifetime warranty".
They claim that a product called "Super Iron Out Rust Remover" will get rid of the rust. That won't repair the sink, just clean it up.
Reason of review: Warranty issue.
Monetary Loss: $500.
Preferred solution: refund, repair or replacement.
Kohler Cons: Attitude and poor response on big ticket item.
Location: 4925 N 56th St, Lincoln, NE 68504, USA
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